Refund Policy

Return and Refund Policy

At Flórez & Co., we want you to be 100% happy with your purchase! If you're not completely satisfied, we're here to help.

Easy Returns and Exchanges

We accept returns and exchanges within 90 days of receiving your order, as long as the item is:

✔️ Unused and in its original condition ✔️ Unwashed and free of pet hair or odors ✔️ Returned with all original packaging

💰 Refunds

Once we receive and inspect your return, we'll process your refund to your original payment method within 5 to 7 business days. Shipping costs are non-refundable.

🚨 Damaged or Defective Item

If your item arrives damaged or defective, please notify us within 48 hours of delivery and we'll send you a replacement, at our expense!

📩 How to Start a Return

1️⃣ Email us at () with your order number and the reason for the return. 2️⃣ We'll provide you with return instructions. 3️⃣ Send your item back and we'll take care of the rest!

Have questions? We're here to help—contact us at info@florezandco.net