FAQ

General Questions

1. What is Flórez & Co.?
Flórez & Co. is your one-stop destination for a wide range of high-quality products designed to enhance your life and style. Whether you're looking for the latest gadgets, household essentials, fashion accessories, or unique gifts, we have something for everyone.

2. How does the Flórez & Co. Regrowth Brush work?
The brush offers three scalp massage modes, which help promote microcirculation, calm nerves, improve sleep, and provide a more comfortable rest experience.

Orders and Shipping

3. How can I place an order?
Simply browse our store, add the products you want to your cart, and proceed to checkout. We accept several secure payment options, including PayPal and major credit cards.

4. Where do you ship to?
We offer worldwide shipping! No matter where you are, Flórez & Co. delivers products directly to your door.

5. How long does shipping take?
Shipping time varies depending on your location:

  • United States: 5–10 business days

  • International Orders: 10–20 business days

You will receive a tracking number as soon as your order is shipped.

6. How much does shipping cost?
We offer free shipping on all orders over $50. For orders below this amount, standard rates apply, calculated at checkout.

Returns and Refunds

7. What is your return policy?
We offer a 30-day money-back guarantee . If you are not completely satisfied with your purchase, you can return your item within 30 days of receiving it. Items must be unused and in their original packaging.

8. How do I initiate a return?
Contact our support team at info@florezandco.net with your order number and the reason for the return. We'll guide you through the process.

Product Use and Care

9. Is the Flórez & Co. Regrowth Brush safe for all hair types?
Yes! Our device is designed to be gentle and effective on all hair types. However, if you have any specific medical or skin conditions, we recommend consulting a healthcare professional before use.

10. How often should I use the brush?
For best results, we suggest using the brush 2–3 times per week . Always follow the user manual for optimal and safe use.

Contact us

11. How can I contact customer service?
You can contact us at any time by writing to info@florezandco.net . Our team is available Monday through Friday and will respond within 24 to 48 hours .

12. Do you offer guarantees?
Yes! All Flórez & Co. products include a one-year limited warranty that covers any manufacturing defects.