FAQ

General Questions

1. What is Flórez & Co.?

Flórez & Co. is your one-stop destination for a wide range of high-quality products designed to enhance your life and style. Whether you're looking for the latest gadgets, home essentials, fashion accessories, or unique gifts, we’ve got something for everyone.

2. How does the Florez & Co. Regrowth Brush work?

Three scalp massage modes are available, which can help promote scalp microcirculation, soothe nerves, help sleep, and bring a more comfortable rest experience.

Orders & Shipping

3. How can I place an order?
Simply browse our store, add your desired products to your cart, and proceed to checkout. We accept various secure payment options, including PayPal and major credit cards.

4. Where do you ship?
We offer worldwide shipping! No matter where you are, Flórez & Co. brings products right to your doorstep.

5. How long does shipping take?
Shipping times vary based on your location:

  • United States: 5–10 business days
  • International Orders: 10–20 business days
    You’ll receive a tracking number as soon as your order ships.

6. How much is shipping?
We offer free shipping on all orders over $50. Standard shipping rates apply for orders below this threshold, calculated at checkout.

Returns & Refunds

7. What is your return policy?
We offer a 30-day money-back guarantee. If you’re not completely satisfied with your purchase, you can return your item within 30 days of receiving it. Products must be unused and in their original packaging.

8. How do I start a return?
Contact our support team at info@florezandco.net with your order number and reason for return. We’ll guide you through the process.

Product Use & Care

9. Is the Flórez & Co. Regrowth Brush safe for all hair types?
Yes! Our device is designed to be gentle and effective on all hair types. However, if you have any specific skin conditions or medical concerns, we recommend consulting with a healthcare provider before use.

10. How often should I use the brush?
For best results, we suggest using the brush 2–3 times per week. Always follow the user manual for optimal use and safety instructions.

Contact Us

11. How can I reach customer service?
You can contact us anytime at info@florezandco.net. Our team is available Monday through Friday and will respond within 24–48 hours.

12. Do you offer warranties?
Yes! All Flórez & Co. products come with a 1-year limited warranty covering any manufacturing defects.