FAQ

General Questions

  1. What is Flórez & Co.?
    Flórez & Co. is your go-to destination for wellness and health products designed to help you feel and live better every day. From self-care essentials and relaxation tools to innovative wellness gadgets, our goal is to bring balance, comfort, and well-being into your lifestyle.

Orders and Shipping

  1. How can I place an order?
    Simply browse our store, add the products you want to your cart, and proceed to checkout. We accept several secure payment options, including PayPal and major credit cards.

  2. Where do you ship to?
    We ship to USA and Canada currently. Flórez & Co. delivers wellness products directly to your door.

  3. How long does shipping take?
    Shipping time varies depending on your location:

  • Canada: 3-5 business days

You’ll receive a tracking number as soon as your order ships.

  1. How much does shipping cost?
    We offer free shipping on all orders over $50. For orders below this amount, standard rates apply and are calculated at checkout.

Returns and Refunds

  1. What is your return policy?
    We offer a 30-day money-back guarantee. If you’re not completely satisfied with your purchase, you can return your item within 30 days of receiving it. Products must be unused and in their original packaging.

  2. How do I start a return?
    Contact our support team at info@florezandco.net with your order number and reason for return. We’ll guide you through the process.

Product Use and Care

  1. Are your products safe to use?
    Yes! All of our wellness and health products are designed to be safe, effective, and user-friendly. However, if you have any specific medical concerns, we recommend consulting with a healthcare professional before use.

  2. How should I care for my products?
    Follow the care instructions provided with each product to maintain its quality and longevity. Proper cleaning and storage help ensure optimal performance.

Contact Us

  1. How can I reach customer service?
    You can contact us anytime by emailing info@florezandco.net. Our team is available Monday through Friday and will respond within 24–48 hours.